Your Peace of Mind is Our Promise
At Bama Garage Doors, we stand behind our work, ensuring quality and reliability in every installation and repair.
The Bama Garage Doors Guarantee
At Bama Garage Doors, we believe that a strong warranty and guarantee program is essential to ensuring your satisfaction and peace of mind. We take pride in our workmanship and the quality of the products we use, and we’re committed to standing behind our services with confidence. Our goal is to not only meet your expectations but to exceed them. Whether you need a new garage door installation, a repair, or maintenance services, our guarantees reflect our commitment to excellence and customer satisfaction.
🔧 Workmanship Warranty
Our workmanship warranty is a cornerstone of our service philosophy at Bama Garage Doors. We cover any flaws in our installation processes, ensuring that your garage doors function perfectly as intended. This warranty lasts for two years from the date of service, giving you ample time to experience our work. If you find any issues related to our installation craftsmanship within this period, we will address them at no extra cost to you. To make a claim under this warranty, simply reach out to our customer service team, and we’ll guide you through the process.
🛡️ Parts Warranty
At Bama Garage Doors, we provide comprehensive parts warranties for the products we install. Our warranties vary by the type of garage door parts used. For example, torsion springs may come with a 5-year warranty, while garage door openers typically have a 1 to 2-year warranty depending on the manufacturer. It’s important to differentiate between manufacturer warranties and our company warranties; the former are provided by the part manufacturers, while our company warranties cover specific installations. We always advise our customers on the details of each warranty at the time of installation.
✅ Satisfaction Guarantee
We are dedicated to ensuring your complete satisfaction with our services. If, for any reason, you are not satisfied with our work, we want to make it right. You can reach out to us within 30 days of the service, and we will work diligently to resolve any issues you experienced. This commitment is part of our promise to uphold the highest standards of customer service and quality workmanship.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
New Garage Door Installation
Comprehensive coverage on all new garage door installations, ensuring functionality and safety.
Repairs on Installed Doors
Full coverage for repairs needed on any doors installed by Bama Garage Doors within the warranty period.
Hardware and Mechanisms
Coverage for all hardware components like springs, rollers, and tracks, ensuring smooth operation.
Garage Door Openers
Warranty covers malfunctions or defects in the garage door opener, ensuring convenience.
Preventative Maintenance Check-ups
Annual check-ups included within warranty terms to ensure optimal function of installed doors.
Custom Requests
Coverage includes any customized features designed specifically for your garage door.
Emergency Service Calls
Prompt service calls for emergencies related to our installed doors during warranty duration.
Quality Assurance Checks
Ongoing checks to ensure continued satisfaction with the installed product.
How to Make a Warranty Claim
Contact Our Office
Reach out to Bama Garage Doors via phone or email to initiate your warranty claim.
Provide Details
Give us detailed information about the issue and provide supporting documents if necessary.
Schedule Inspection
We will arrange for a technician to inspect the issue at a convenient time for you.
Approval of Claim
Upon inspection, we will confirm if the claim falls under warranty and proceed accordingly.
Service Resolution
Our team will take steps to resolve the issue promptly and efficiently.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Acts of Nature: Damages caused by extreme weather conditions like tornadoes or flooding are not covered.
- Negligence: Damage resulting from misuse or neglect of the garage door is excluded from coverage.
- Unauthorized Modifications: Any modifications or repairs made by third parties will void the warranty.
- Routine Maintenance: Regular maintenance and wear and tear are not included in the warranty.
Extended Warranty Options
For those looking for additional peace of mind, Bama Garage Doors offers extended warranty options. These can cover longer durations and include additional features not covered in the standard warranty. Speak with our representatives to customize a plan that best fits your needs.
Warranty FAQs
What is the duration of the workmanship warranty?
The workmanship warranty lasts for two years from the installation date.
Do you offer warranties on parts?
Yes, warranties on parts vary depending on the product, typically ranging from one to five years.
What should I do if I'm not satisfied with the service?
Contact us within 30 days, and we will work to resolve your concerns.
Are there any exclusions in your warranties?
Yes, exclusions include acts of nature, negligence, unauthorized modifications, and routine maintenance.